Les courriels que j'envoie à partir de Mail (su mon macbook pro) ne parviennent pas aux destinataires qui ont une adresse shaw.ca. Shaw et Telus semblent incapables de régler le problème. Avez-vous une solution?
With help from Google Translate, I can somewhat understand that you are unable to send emails from your Telus email account to Shaw customers, is that correct? If so, what happens when you send the emails? Do you get a bounce-back? Sorry but we don't have a French speaking Moderator on the Community to assist.
Hi boursaux2. Are you still having issues sending from your Telus account to Shaw customers? If so, please give us more details and we would be happy to assist.
Yes, the problem continues. The emails I send to anyone with a shaw.ca address show as «SENT» in my mail program (Mac OS X) but are automatically sent to SPAM and not even seen by the people I send them to unless I use webmail. I have spoken at length to Telus: they believe that it is not a Telus problem since the emails are received when I use web mail and that all other emails are received without any problem. Just in case, they have c hanged my user name, but it made no difference. I have also consulted Apple who believe that it is not an Apple mail program since all my emails sent to people other than Shaw customers are received with no problem. Just in case, they have changed my account from POP to IMAP, but it made no difference. Both Telus and Apple believe that the problem is the filter used by Shaw. I fail to undaerstand why Shaw would classify my emails as SPAM.
We use a heuristics service (how specifically it works, I'm not 100%) as well as standard spam filtering rules on our side when incoming email is received by Shaw email addresses. Either the content of your email or your email address or domain itself is being filtered. We can help narrow that down if you can try sending out a blank email (no body and no subject) to an @shaw.ca address to see if it's still filtered.
Frequently, signatures are to blame for causing emails to be marked as spam.
Let us know how this goes.
Hey boursaux2. Are you still hearing reports that your emails might be being filtered? or yes, have you tried seeing what might be triggering the filters by sending test emails out by leaving out some content, such as signature or email address?
The problem still exists. I do not use a signature and I have no idea what triggers it. As I said, my emails to all my other contacts reach them. Shaw is the only company filtering them.
We may need to get some sample emails from you to further analyze this. To keep your email and other information private I'll be sending you a direct message, please check your Community Inbox.
Retrieving data ...