AnsweredAssumed Answered

internet randomly disconnects for a few seconds

Question asked by outcic on May 26, 2014
Latest reply on May 27, 2014 by [shaw]ali

It has been about 3 weeks now that I have been getting disconnected from my internet randomly for 5-10 seconds. It happens randomly; sometimes multiple times in a minute, other times it doesn't happen for a few hours. It is sort of at the point where this is getting ridiculous with all of the issues that happens to my connection every few months and it always seems to be something different.


In the past year or two: we have upgraded the internet, had new cables wired into the house, had a new router, and purchased a new modem from you guys. We wasted a lot of money to just continue to have more issues. It seems as though $100 a month gets you service for less than half the time you're paying for it.


A little bit of a rant but in reality, it has been frustrating dealing with this. If we can't get this fixed soon, I will be doing the switch of providers that a lot of my friends have already done.



Thanks : )