PVR recordings disappeared. I tried to view a recorded program today all the shows have been deleted. If I check the menu the shows are still selected to record. New shaw hardware last year with no external hardware. Thank you in advance
Could you confirm what the model # is of the PVR that you have?
Ali | Shaw Community Moderator
Hey shaiken, are you still seeing your recordings disappear? You mention that you don't have external hardware which means no expander, just the internal hard drive. Which model of PVR do you have? Have all recordings disappeared or only older or newer ones?
thanks for the response. Model HDPVR 630. I powered the unit down and waited 5 min. Most of the shows returned. I can no longer find with the search some of the shows I want to record ie. sons of guns and dracula
For Shaw Direct support, you can contact them on their website here: https://www.shawdirect.ca/english/contact-us/
We also have a Shaw Direct Moderator on here but he is only available during business hours usually, i'll tag him for this discussion here: donovon.
Glad to hear the recordings returned after a power cycle - The reason you are not finding these items in your searches is because they may not have show times in the next two weeks (which is the memory extent of our guide data on this series of receivers). I performed a search myself and didn't yield any results. I've also been made aware that Dracula has not been picked up for a second season.
You can also use this online search took to find air times for programs: http://affiliate.zap2it.com/tvlistings/ZCGrid.do?aid=shawca
If you have any other questions, feel free to ask me through here, or you can also chat live with an agent using the link Ali mentioned in the comments above
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