Our home phone - [information removed] has been out since Saturday night. When can we get a serviceman here?
Message was edited by: [shaw]jeff, private information removed
Sorry you're experiencing this interruption. I have removed your phone number from this public discussion to keep that private. We can always have a service technician out if necessary, but there are some troubleshooting steps that can be taken first that in many cases will resolve the problem faster than waiting for one of our techs.
Please try the steps here:
No Dial Tone on All Phones
If you are still experiencing the problem, can you please tell me what lights you are seeing on your phone terminal currently?
main phone show 1/1
I don't know what you mean by phone terminal.
We need a service call and we need it now.
All lights are on except LINK and TELEPHONE2.
This process is very frustrating to an 80 year old.
Sorry hgoliver. This is a public discussion board so what you post here can be viewed by all. To keep your information private it is necessary for us to contact you via direct messaging. I've already sent you a direct message, you can find it in your Community Inbox shown here:
Please check your Community Inbox at the top, I have sent you a private message to assist further.
I think you may be seeing that on your home phone. Can you tell me what lights you see on your phone terminal? Your phone terminal will look like one of these:
Hardware Information - Arris TM602 Phone Terminal
Hardware Information - Motorola SBV 5220 Phone Terminal
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