We've had our new PVR for a week. The disadvantages seem to outweigh the very few advantages. Is anyone else having trouble with their new PVR?
Perhaps we can assist further with this, could you describe what problems you have been experiencing?
Ali | Shaw Community Moderator
You can't extend taping time when taping a regular (not live) program. (ie. the Daily Show always runs long) Could on the old one. (the silver one from about 7 years ago.)
You can't search for soccer in sports as you could in the other PVR - except through a regular search, where you print in "soccer", which is not as efficient a way to do it. Could on the old one.
You can't look at the Guide when watching a taped show. Could on the old one.
Can't pause a taped show without it unpausing after a few minutes. Could on the old one.
Can't keep watching the show you're watching when looking at List. Could on the old one.
If you are watching a live show, and make the mistake of clicking on List, when you escape back to the show you were watching, it skips forward to live - and you have to rewind it, because of course, you haven't been able to see or here it while on List.
Say you want to watch the news. But without the ads. But you only decide to do this when you're watching a taped show. If you change the channel to the news channel, your taped show stops entirely. Didn't do that on the old version.
You can't set up a series recording unless the show is currently on the Guide somewhere. For instance, I want to tape Scott and Bailey, to catch the new series when it comes out. Can't do it. Could on the old version.
The How To videos are accompanied with loud and irritating music, when you're trying to listen to instructions. How does that make sense?
So yes, I have a few issues!
Since its original release the HD Guide software powering your DCX3510-M HDPVR has had a number of feature updates and enhancements already implemented, and our engineers will continue to develop this this well into the future with new firmware updates. The features you've listed here have definitely been requested by others before. If you're still not 100% satisfied with your new purchase, however, I do want to mention that all of our hardware comes with a 30 day return policy.
I'll pass your feedback regarding the instructional videos on to our content development team, thanks for that. If we can assist with anything else please be sure to let us know.
Thanks Jeff. I'm not sure why Shaw would suggest anyone should switch the old for the new when the new is still in it's formative years. I'm sure if it was the first PVR you'd ever used, you'd think it was great.
Hi there vcoulter,
It really depends on what features you value on your HD box! Being able to search VOD titles right from the guide, merging the HD channels with the SD channels, some people really enjoy these features (and more!) and prefer the HD guide box for it.
Another thing that's nice about it is we have free reign in terms of the development of it, and can push out updates whenever we'd like, which was not a reality with the previous digital boxes in our line up. This way, we can act much quicker on feedback received from valued customer such as yourself, and improve the unit in ways specifically catered to the people who use it.
vcoulter if you are interested in the Gateway system, you may be able to return your PVR (if within the 30 days) for a Gateway and portal. I find the features and functions of the Gateway far superior to the 3500 - it does take a little time for adjustment but in my opinion is well worth it.
I've returned the PVR - and have the older version now, the black box one - that has more storage on it than my old one. I'll give it another try when this one bites the dust, and hopefully the bugs are ironed out. I must admit that I liked the fact that I could only see channels I could watch, but that was about the only thing I really did like about the new one. We only have one TV, so I think the Gateway would be a bit of overkill.
Thanks to all who contributed to this thread.
For sure, it's a very personal preference.
I also only have the 1 tv in the house too, but the price of the gateway + portal is practically the same as the HDPVR. If Shaw won't sell you gateway + 1 portal, you can get them at Futureshop or Bestbuy... like $10 more than the pvr. I find the features and functions make it worthwhile, plus now there's an app that allows you to remotely manage recordings.
Just an option to consider. I loved my 6412 and didn't want to give it up, but now that I've been using the Gateway I can't imagine going back.
Which model of new PVR? DCX3510? Or the Gateway system?
It's not the Gateway, it's the DCX3510
Hi vcoulter. Are you still having issues with your new PVR? As [shaw]ali and kevinds have asked, what model do you have and what issues are you having? We would certainly be happy to discuss this with you.
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