How do I get a remote that works reliably?
How can you frustrate me more?
If putting in a fresh pair of batteries does not solve the problem, you can always pop into one of our local offices and get a replacement!
Just be sure to bring the old one with you, as we may be able to reuse it.
Carn you tell me where I can find street adresses of any Shaw "local offices" so I can "pop into" one?
If you click this link: Shaw — Contact us with your feedback and suggestions - Shaw.ca you will be able to see all your local Shaw Retail offices. Make sure you select the city you are in on the top right hand portion of this page to ensure you have the closest locations.
We are also available within customer chat if you think we can troubleshoot the old remote as we may be able to fix the problem within chat at Shaw — Use online chat to ask our Customer Care for help - Shaw.ca.
It's not necessarily a problem with your remote control. It could be your Cable Box that's not "listening" to the remote OR it could be a problem with your TV emitting Infrared signals that are interferring with the remote control signals. The latter can be resolved by changing some settings on your TV. I have to run now, but I'll post more about this later.
sal had a good point about settings on newer TVs.
Many newer TVs have an "ambient light" setting that looks at the amount of light in the room and then adjusts its own brightness. If the room is bright, the sensor will brighten the screen. If the room is dark, the sensor will dim the screen.
The downside of this feature is that the sensor emits infrared signals that can interfere with other devices' remote control signals.
If your Shaw remote doesn't seem to be communicating with your Shaw digital box, first turn off your TV. If the remote and digital box start talking to each again, the issue is most likely with this TV setting.
Here's a list of the ambient light settings that we are aware of:
1. turn off Intelligent Eye or Intelligent Sensor (Menu>Picture>Picture Mode)
2. in Energy Saving settings, turn Auto to Anything Else and Maximum to Off (Menu>Picture>Energy Saving>Energy Saving)
1. turn of CATS (menu>picture>cats>turn off)
2. set Picture Vivid to normal and Back Light to dark (in Picture Settings)
1. turn off Brightness Sensor or Eco Sensor (Menu>Mode)
2. turn picture mode to Standard (Menu>Picture>Mode>Dymanic)
Sharp Aquos - turn off Optimal Picture Control (under Menu>Picture)
Sony Bravia -
1. turn off Light Sensor (under Menu>Setup)
2. turn off Ambient Sensor or Presence Sensor or Intelligent Picture Mode
Toshiba - turn off Theatrelink
Easy way to test if the problem is the light sensor:
Turn your TV off.
Try changing the channel (If it is a model with a screen showing your channel you will see it change in real time, if not you will have to turn the TV back on to know if it worked)
If it works consistently while the TV is powered off, you know it's your TV's ambient light sensor causing an interference.
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