AnsweredAssumed Answered

Portal Frozen

Question asked by andyk on Jun 17, 2014
Latest reply on Jun 17, 2014 by andyk

After having a single portal Gateway system installed on Friday, I'm having problems with the portal. After working for 2 days it seemed to restart but recovered within a minute. Tonight it was working when I came home but later I found it with a caption stuck on the screen. I could watch and change channels but the other buttons (menu, PVR, VOD, Guide) gave a black screen, except for the frozen caption and the small picture in the corner. I recovered the channel by pushing the LIVE button. But the other buttons continued to give the black screen. Eventually, I reset the portal and everything is now normal, but I am concerned.

 

Is this a known problem? The system is not under heavy load yet (PVR  only about 30 programs).

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