I have Windows 7 & Windows Live email. Recently my deleted & sent files are empty. Not sure why/how this happened and would like to know how to fix this problem.
Can we ask you to login to Webmail, send a message to yourself from there, then delete it? If you can see the message in your sent and deleted folders in Webmail, we know something is going on with Windows Live Mail, and if not we'll want to look at your Webmail settings. We look forward to seeing what you find.
Okay I did that - both Sent & Trash folders in Webmail are working fine.
Thanks for trying that pcollingwood
It's safe to say Webmail is working normally, so that's good. But, seems the issue is specific to Widnows Live Mail. Those folders are stored locally on your computer so it's tough to say what might have happened. Did you make any hardware or software changes to the computer recently?
And my husband, who shares the computer and has his own email address, is not having any problems with this. Can't think of any hardware or software changes recently. It seemed to have happened after I emptied my whole deleted file awhile ago.
Okay, so the issue is that nothing is showing up at all in Sent or Deleted, is that correct?
I'm pretty sure there's an option in Windows Live Mail to enable or disable saving items in Sent. Try going to Tools - Options - Send and make sure "Save a copy of sent messages" is checked. I'm not sure there's anything similar for deleted items, though.
Actually, I was able to fix it. I dragged the file from out of the Storage folder up to where it used to be and now it's working. Same with Sent files. Don't know what to say about it....just glad it's back. Thanks for your quick response.
Right on, glad you were able to fix it!
Retrieving data ...