stuck on channel which is frozen. input works. Cannot turn box on and off. I changed the batteries on the remote. Can turn tv on and off. Nothing else works.
This might be an issue with the remote control or with the digital box itself. Or even with interference from the TV itself.
If you can't change channels or turn your digital box on or off with your remote control, are you able to do so on the front panel of the digital box? All boxes except the DCT700 should allow you to do so.
If the front panel also doesn't respond, try pulling the power cord to the digital box for 30 seconds. This will reboot it in case it is the box itself that is frozen.
More useful steps can be found at Digital Box not responding to Shaw remote.
If you have a newer TV with a light sensor, it might also be interference from the TV. Try disabling it as per the instructions at IR Conflict - Can't Change Channel while TV is Powered On.
Let us know what happens!
Hey brandywinefalls any luck getting this fixed? Hopefully it's all good now, but we can help make sure your cable box is working right.
Let us know
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