I notice that alot of the newer model boxes have newer versions of the guide, are any of the older boxes going to get that upgrade as well or we have to purchase a new box in order for that to happen ?
That's something we were looking at when we first launched the new HD Guide, but at the moment it's not clear if this is something that's going to happen. There are some challenges with bringing this guide to older boxes (if it were to happen it would be for the DCX3400 PVR and the DCX3200 HD box), so it remains to be seen, but it's still something that may be on the table.
We'd be sure to announce any updates on this at www.shaw.ca/updates.
Any news on the older DCX3400-M PVR's getting updated with access to the new Guide and VOD format?
There are no plans to do this currently.
Ali | Community Moderator
That's very unfortunate but hardly surprising. If Shaw thinks I'm going to buy or rent another PVR... it's not going to happen! Support you long term customers!!! At the very least, Shaw customers that purchased their equipment directly from Shaw, should be offered a heavily discounted replacement. Leaving your cutomers in the dust with new system functions/features that are not backwards compatible with older equipoment is just plain wrong!
I see we have an existing thread with you where Don is discussing your current PVR with you further, we can continue the discussion there.
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