AnsweredAssumed Answered

Question: closed captioning

Question asked by jkandrews on Jul 14, 2014
Latest reply on Jul 15, 2014 by [shaw]ali

Hello Support,  I have lost my closed captioning, and, despite my best efforts, have been unable to restart

it.  I did go to the Settings Options on Shaw gateway/Arris and made sure that the captioning was "on." 

but, despite this check, there are still no captions on either recorded or live shows.  Any suggestions as to

what I'm doing wrong - and I have no doubt that the change is, indeed, my fault.  Many thanks.   jill

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