how can I config my phone to establish a number of rings before it goes to voice mail?
Good afternoon gavin17,
This can be done through the Voicemail setup menu (to access this dial *98 from your home phone and follow the prompts) or through your online Phone Portal (found under under Features > Voicemail).
Edit: it is no longer possible to manage the number of rings through the *98 menu but through the Phone Portal or as one of our employees kent_88 has pointed out, through the Shaw Phone Portal App
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