Anyone found a device like an IR extender that will allow the Portal be mounted behind the TV so the remote still works? According to Shaw, it must be visible to the remote control to work.....
The portals aren't compatible with IR extenders that plug directly into the box. There are devices like this one Wired IR Repeater that will repeat the signal so the portal can be hidden. There isn't one in particular that is recommended and its not something that Shaw supports, but I've heard of a fair number of customers who've had success with this kind of set up.
I'm pretty sure the gateway remote (IR system) is a "Dual band" system though, isnt it?
IE it uses two IR frequency bands.
If you are handy with a soldering iron, you could just extend (add a wire) to the existing IR eye in the portal and mount it anywhere where the remote can transmit to it..
Of course that would make the warranty on the Portal void, but Shaw hardware never breaks anyway, so no worries there..
I sent an email to the manufacturer you indicated in your message last night and they recommended the same unit. A couple of reviewers are using this extender and have had success. Thanks
The Monoprice 7537 unit does not work dependably. Tried two different units, mounted the blasters in many different ways but the results were the same. It works for a while, then pretty much stops. I see Monoprice makes a dual frequency unit now so I will give it a try.
not sure if they have a repeater that works with the Gateway, but perhaps try http://www.irblaster.info
I've bought a USB IR repeater from them that works with the Motorola boxes, and I see they also have dual frequency kits
For anyone who cares, I ordered these and they work perfect. I ordered the USB powered one ($18). It is powered off the USB port on the portal. Works great. Make sure to put the IR transmitter just to the right of the "S" in Arris.
And so much for that. Shaw updated the portals and now this solution is NOT working as good. They did something to the IR driver in the portal to make it less sensitive or something. Now my remotes don't work worth a crap. Thanks Shaw.
hi gdk, can you elaborate on your problem after the latest update?
I have one of those same repeaters; no gateway/portal right now but considering it. but I need something like this to work. thanks.
That repeater is not working very well with the portals now. Shaw did something in the IR receiver driver and for some reason that repeater is not satisfying it's requirements. Basically the remote must be directed precisely at the repeater and not be more than 15' away. Plus not much ahgle either (left or right of the IR target). I suspect the repeater is not replicating the code exactly how the portal wants it. Perhaps the old f/w was not as picky. I think the portals used to have an issue with plasma TV's. Perhaps they tightened the driver up to not allow plasma signals from interfering. And a side effect is that the IR repeater in question is now outside of some tolerances. Something like that.
It seems my other Russound IR repeater is working ok (minimal testing). So worse case, you can still buy one of those. But they are much more expensive and require a 12v transformer to be plugged in. But if it's just 1 TV, that's your solution.
thanks for the additional info. well, that's certainly annoying!
my other hope is that the new MP2150 version of the portal is released sooner than later, I hear it will have an IR extender input. but no telling if/when it may be available from Shaw
Yes I've heard that too. Don't buy the gateway/portal thing for any other reason than that it allows access to the gateway (PVR) from any portal. All that talk about DLNA is a pipe dream. Shaw disabled all of that and I doubt it will ever be enabled. At the very most, they might open it up to playback content from your PC, but not the other way around that's for sure. A real shame really. The portal fully supports DLNA, but shaw disabled it all.
thanks again. yeah I heard about the (lack of) DLNA support. I'm not looking at it for that. just a frustrated 3510 owner looking for something that will reliably do things like.. you know... record and playback series TV shows
I don't think there was ever a plan to allow streaming from the Gateway, only from a computer to the Portals
From the Gateway to other devices, I would definately use though, computer to Portals, not so much...
But what about all those home videos and pictures sitting on your computer? Be nice to access those wouldn't it? Currently I use other means (Samsung TV has DLNA, Apple TV, PC, etc). But since all TV's now have a portal, would be nice if it could do it.
As for PVR recordings to PC (or whatever), you know the obvious answer. The dreaded copyright topic. Therefore, that will never happen.
There is more to it than copyright, licencing the ability for example? For example, DishNetwork has the Slingbox software built into their 'version of the Gateway' (Hopper I think), so it can be streamed to anything, anywhere.
My media server doesn't seem to have the power for DLNA, but my Bluray player will access the network-share and just play the files directly.
A big part of it might be support too, having the employees know and understand it, how to troubleshoot for example
Speaking not as an employee but as someone who watches way way too much TV I really hope this actually comes to marketAt the Cable Show, an industry fights cord-cutting with technology | The Verge
Parts of that are very cool,
The Verge has learned that Arris is offering its cable partners a Slingbox product to move four independent streams of live and recorded television around the home — or beyond
-- This is what I've been asking for... lol
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