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Modem exchange Cisco DPC3825 to Arris SBG6782 ?

Question asked by tkdragon on Aug 26, 2014
Latest reply on Aug 27, 2014 by [shaw]jeff
Branched to a new discussion

I am currently using a Cisco DPC 3825 modem with my BB50 internet subscription. I have been dealing with WiFi signal issues for a while now but lately my WiFi connection has been dropping out more frequently lately. I came on the Community today and noticed that there is a new modem, the Arris SBG6782, which offers much better WiFi signal strengths.


My question is, does a current user have the option to swap out the 3825 for the new modem or is it only available to new subscribers?