How can I get my VOD PIN reset?
If you don't remember your pin, you can give a call to tech support - we can reset the pin. However, you will need to set up the pin again once we reset it.
If you remember your pin code, you can easily reset it in a few quick steps.
1. press menu/settings - quick menu
2. scroll down and select setup
3. select parental control setup
4. enter your pin
5. select pins setup
Then you will have the option to clear your current pin and pick a new one if you wish.
Note: This is not for the gateway.
What wolfe said is absolutely correct. Here's our Community document on Parental controls if you want a visual guide as well! Parental Control Settings - Classic Guide
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