I am trying to move an arris gateway portal that was already set up to another room in the apartment. Is this possible without an install visit, or do I still need to book one in order to get it functional?
Hi there jmemc72
Due to the setup involved for each Portal (wiring/filters), we do require a tech to come by to properly move it and ensure it is going to function properly. If you'd to arrange something, please let me know.
you can try moving the portal to another outlet. It it doesn't connect back to gateway (meaning the outlet is not wired inside the moca network), you will need to have a tech out. If it does work, then you likely won't need a tech out. We can verify the moca levels on our end if it does work to ensure they are within spec.
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