I'm looking to cancel all my shaw services due to poor customer service and terrible services, but I was wondering if I lose my shaw email?
Good afternoon trianaanamaria
I'm sorry to hear your experience with our services hasn't been good so far. If you did want to discuss any of the problems you've had I'll be happy to take a look into things for you. We should always be making a solid effort to resolve any technical or service related problems so I want to be sure we've followed through with that.
Shaw email addresses require an active Shaw Internet subscription. If you do end up canceling your Internet service, any Shaw email addresses you have would also become inactive.
I've been a shaw customer since as long as I can remember, I've keep the services because of the email. But to be honest it feel to me that customer loyalty means nothing to Shaw when I call for help or support, I think it got to a point where I feel completely tired, more so now that my internet connection is dropping every 5 min. So, I'm willing to discuss further all the problems I'm currently experiencing. Is there a specific number/email? Everytime I call the general line is general more frustating.
Thanks let me know, otherwise I'll have to lose that email.
Hi there trianaanamaria,
We definitely value your loyalty, and I'm very sorry to hear you don't feel that way. We can address your internet issues over these forums! These disconnections, are they happening primarily while you are connecting wirelessly to the internet, or does it happen on computers that are wired in as well? If it's only on the wireless connection, I'd recommend trying some troubleshooting that can help improve your wireless signal:
Wireless Connectivity Troubleshooting
If it's happening while wired in as well, I'd definitely take a look at the back of your modem. There should be a coaxial cable that runs from the back of the modem to a wall outlet. Try "reseating" all of those connections between the modem and the wall outlet by unscrewing the coaxial cable and screwing it back in at all points. It would also be good to note if the coaxial cable goes straight from the modem itself to a wall outlet, or if it goes through a coaxial splitter first, then to a wall outlet. The coaxial splitter will be a small box that splits the connection in to two. Please let us know!
Okay finally can get back in here.
So I've been having problems with everything. I've already called twice and spend at least 1.5 on the phone with no solutions.
Phone: dropping calls, lots of interference.
Programs are not on, channels don't show up.
Very slow, weak signal even though we plug into directly.
I pick up a new box and modern today. Once I get them installed I'll see if the problems can get correct. But this is why I'm getting to point of total frustration.
Thank you for the update, let us know how it goes.
Hey trianaanamaria, just want to follow up with you and see how your services are doing. From your description of the issues you were experiencing, it really sounds like the problem was signal. Hopefully all is well now, but please let us know!
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