I would like to use a Thomson DCM476 modem with Shaw Cable 25. How do I get this added to the approved hardware list?
To clarify a little further perkuna, we can't file any requests from our side to have specific hardware approved for use on our network through any TPIAs. If Teksavvy is your ISP, you would need to contact them to inquire.
Hi there perkuna,
At this time we are only able to use Shaw-provided modems for any of our Internet plans. We apologize for any inconvenience.
Help me help you. I have a modem here and can be a guinnea pig.
Yeah, not going to happen... (based on my experience),
But if you activate with a TPIA, then you'll be able to use that modem on Shaw's system
Cool, that gets me one step closer.
A TPIA I am looking at states the DCM475 is approved to use on Shaw's sytem, but not the DCM476. Functionally, these modems should be identical from Shaw's perspective.
I'm really trying to get Shaw's blessing for Teksavvy to allow the use of the DCM476, which superseded the DCM475 in 2012.
Oh, my bad, I thought the 476 was on the approved list, but it is infact the 475, sorry
Yes, I want the 476 added to the list. It's already approved for many other telcos.
I've inquired with Teksavvy, but they said they can't request additional hardware to be added to their network and suggested asking Shaw.
Both parties are pointing at each other, and I'm offering my guinnea pig services. Someone needs to help me out here!
Good morning perkuna,
Sorry to hear you're getting a bit of a runaround there. We are not able to add equipment to the approved list at Teksavvy here though, the process would be for their management team to make a decision that a device would be something that they want to approve for use, then they would converse with our team who would look at the possibility of getting it added. This would start with Teksavvy seeing the need to do this, so voicing your request to them would be the way to go.
The actual process, from what I read, is that the TPIA requests that the local provider test a modem model and firmware, then that exact model and firmware combination gets approved.
But yes, TSI has to request that Shaw test the modem for them, which they will only do when they plan on deploying them.
I sit next to a fellow engineering employee who happens to test modems. The responses from Noah and Kevinds are correct. Your provider, Teksavvy, will have to contact Shaw about testing and approving this modem.
Can I get your colleague's email address or phone number? I'm talking unilaterally to both parties, but it would be good to have both parties together on the same forum/email/phone call.
No.Teksavvy are well aware of how to contact Shaw if they would like to purchase additional services.
Ahh... They'd have to purchase additional services. OK, this wasn't explained earlier.
Either way Teksavvy is already aware of what they need to do.
This would not be something you have to research on their behalf.
Ali | Shaw Community Moderator
Purchase or pay for another modem to be tested.
I suspect they will wait to get newer modems before they pay to have another tested...
16 or 24 channel bonding is my guess
Just tell them you have a 475
Worst case, they actually figure out it is the 476 and say no
I tried to tell them it was a 475, but they need the serial number and then cross-reference the product type.
Wish I could perkuna! Unfortunately it is not possible for us to utilize that modem on our system, not even in a trial capacity. Sorry about that.
Retrieving data ...