Hi guys, you fixed our buildiing earlier this year when we had lost traffic problems and 500ms+ ping to shaw.ca. Two days ago it started again. I'm up to 6% lost packets and unable to phone out, all web traffic is bombing out of course. I live in a large condo complex downtown Calgary so I'm guessing this affects at least a large percentage of the 8 buildings here. Please examine and fix, this obviously isn't congestion with lost packets and I cannot use a phone to call support either. Thanks.
I am attaching a copy of tonight winmtr stats pinging to shaw.ca from downtown Calgary.