Does a Shaw representative have to install the Gateway system or can you do it yourself?
Yes, the Gateway system requires an install by a trained tech. The Gateway system is very lengthy the for the first install as it requires us to install MoCA filters as well. Please feel free to ask anymore questions and have a great day.
The fee for the install is $29.95, which is a great rate because as Tonya mentions, it is a lengthy install.
When did the install fee for the Gateway systems start?
For a period of time we were offering complementary installs on our devices. This was a temporary promotion that overlapped with the release of the Gateway. The promotion ended about 5 months ago. As stated the Gateway install is quiet a lengthy and in depth process so you are getting allot of value for a one time install charge. There are no charges on our services calls for fixing issues once the device is installed.
Have a great evening,
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