AnsweredAssumed Answered

Download Speed Problems

Question asked by jmt3 on Oct 4, 2014
Latest reply on Oct 5, 2014 by shaw-colin



I'm suppose to have 50 M/bps (which confirms) however when I actually go to download something from any of my internet browsers, steam, origin, or anywhere else I usually am only getting around 50 KB/s making everything I attempt to download extremely slow. I tried the following none of which helped:


- I have tried resetting my router multiple times

- restarted my computer multiple times

- tried disabling my anti-virus briefly

- tried starting and restarting the download

- changed the slot my Ethernet cable was plugged into

- checked to make sure no one else in my home was using the internet

- cleared my browsers history, cookies, cache, etc

- used task manager to stop any and all unwanted processes whether or not they used the internet

- Unplugged the power to my router and waited 30 seconds before plugging it back in

- I scanned my computer for and removed any potential malware

- scanned for viruses and found none (I use eset)

- defragged my computer


I have tried everything that I can possibly think of short of calling up the techs. Can anyone think of something I might have missed?

PS. I attached a picture that shows my attempt to download something and the speed test results I did right before the download.