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Portals Not Connecting to the Gateway

Question asked by robquiring on Oct 14, 2014
Latest reply on Oct 14, 2014 by robquiring

Just bought 2 more portals (4 total now) and I'm having a hard time getting them to connect tot he Gateway.

All the outlets work (I've tested them with one of the working portals) The 2 new ones can find the recorded PRV shows, but don't get Live TV

I registered the SN's with Shaw and they have added them to my account.

Ive also unplugged the Gateway for 30 seconds, then the portals as well for 30 seconds.

 

Any ideas?

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