Keep getting no ip rebooted it so many times but doesn't work
Good evening sidhu2468
I would suggest checking out our article Unable to Connect to the Internet for general troubleshooting steps. If you are using the Shaw modem and your own router make sure you powercycle (unplug power for 10 seconds) both of the devices and restart your computer as well.
Please let us know if the article doesn't help resolve the issue.
Just to confirm, this is on your home computer or is it on a Shaw Cable terminal? I just noticed you posted in the TV Forum.
Shaw cable terminal
Ah, sorry about that. Please press and hold down the power button until you see the terminal reboot. It will take at least 5 minutes for it to complete the boot cycle.
Please let us know how that goes.
[shaw]heather DCX3200 and DCX3510 terminals need an IP to work, and have that error, somewhat frequent the past couple days
I have done the reboot at least 6 times in the last two hours. Still doesn't work.
Sounds like we will need to do a reset from our end sidhu2468. I have sent you a direct message to collect your account information. Please check your Community Inbox and reply back to us there when you have a moment.
Having same problem. Has happened 4 or 5 times since January. Currently, out since Monday Apr 6 approx 10pm. Have checked all cords, unplugged and rebooted - keep getting the "no IP" message. IP address shows on the TV when I check Network Connections. Have no TV or internet service! Can you help?
Did you change anything in your set up when this happened? maybe moved the box or unhooked anything at any point?
DIdn't change the setup and have checked that all is attached/plugged in.
Re: No IP?
To confirm you are still seeing the No IP message?
YEs, still "no ip"
We are going to send you a direct message, can you please check your Community Inbox
Responded to community inbox request. Haven't heard anything since & still no service.
Responded to community inbox request on April 10th. Haven't heard anything since & still no service.
Hi there, it looks like we may have missed your original response. Really sorry about that! I'm checking the account now and will reply to your DM in a moment.
we had the same problem last weekend, no ip for two days , then out of the blue it started working well.
not today, same thing happening AGAIN. NO IP. if this is not fixed soon we will try Telus never had Telus TV but worth a shot. Had shaw for approx. 40 yrs. and again it's not at our end .
Our apologies for the inconvenience there, we would like to investigate this further for you. Please check your inbox above or follow this link to see my direct message: https://community.shaw.ca/communications
woke up this morning still no ip. on the tv shaw box
going into second day. not impressed.
Sorry about the delay lenmare - we've added [shaw]jeff to follow-up on this for you now.
NO IP over here too...
1) tried unplugging for 15s
4) held power until 'boot' came on
5) held power until 'boot' then 'ChIP'
6) now seeking Shaw community....HELP!!!
Hey ipokes sorry you're seeing that error, but we can help.
Sending a direct message to your Community Inbox. Click Here to access it and reply.
We'll get it sorted for you.
good luck we have had this issue almost every week for over 2 months. at this moment and last night the system is super slow which is the sign we will get no ip sometime soon. telus tecks. have been here about three times telling us things are fine on our end. time to find a new provider. sick of this.
dis you try getting the box replaced?
we have two shaw boxes it happens to both of them ,
oh well. at this moment it is working.
it is hit and miss, I'm sure they will keep working at it. Right Shaw!
Hey again lenmare, if you can reply to my last direct message, we can get that call booked for you.
Just to give some context here, ipokes's issue is that the cable box is not able to communicate with our system as it's not getting any signal at all, likely due to a faulty line to it.
they thought that was the issue here too. changed all the cables and lines coming in and we still get problems.
maybe with this old neighborhood all the lines should be checked and beefed up.
again today since this morning and still at this time changing channels is very very very slow this is what happenes before the message NO IP happens . every week . I will make sure our account gets adjusted.
Just came home and cable was "on". TV was off...but I guess we forgot to turn off the sound system...felt like we walked onto a scene from a horror movie lol. Anyways, I'd still like to have the box and hook-ups looked at...as well as the slow lagged signal from the remote. Hope cable lasts!!! Id hate to switch after meeting my new buddy, Matt
wht do we do if it says no ip on the Motorola DC3510-M cable box ive tried everything suggested can someone pls send me a direct message so I can get it fixed someone working from shaw
Hi kuldeep ,
Check your Community Inbox, we've sent a message to collect your account information. Thanks!
Motorola DC3510-M cable box ive tried everything suggested can someone pls send me a direct message so I can get it fixed someone working from shaw
I saw your other post and I have sent a private message to you
Having this same issue all day today. Was on the phone with shaw tech for almost an hour. First all three of my boxes and now my internet. Now shaw says they cant get her till January 3rd!!! Are you effing kidding me!
Been experiencing same problem with you all. Guess this is a common thing for SHAW..been 2 days with the no ip code. Support says this is something a technician would have to fix.....signing up with them takes less than a day to wait, when it comes to repairs, you would have to wait 5 days...so much for customer service right? I get it, business is business.
I was a happy customer with SHAW for over 20years, then one day their sales rep suggested we should close our account and open a new one to save money and so we did. Since then, been having non stop problems. Then switched to Telus, we were happy. Until a friend working for Shaw as sales promised that they're much better....we'll guess what, they're not. Imagine me not being able to watch the Super bowl on my big screen
I am sorry to hear of your experience. I would love to review the appointment to see if I can do anything.
In several moments, I will send you a direct message to your Community Inbox. Please reply with your address and account information.
Cheers,Tony | Community Mod.
responded to your DM. thanks...
I also experience now the the "no Ip" problem of the cable box? Can you help me guys
We can take look into that for you. I've sent a message to your Community Inbox so we can collect your account info.
same problem here. Had "noIP" a couple of months ago as well... after an hour on the phone with Shaw the guy said he would send a technician. Well after watching Netflix for a couple of hours turned back to the television and the cable was working hundred percent so I canceled the technician.
Okay so tonight I turn the TV on for the first time since then and lo and behold I get no IP after many reboots. So what gives??? My mother-in-law likes to watch the telly while she is housesitting so now she has no TV to watch while we are away!!! And we only got the box for the times that she is housesitting because we do not watch the idiot box.
Come on guys!!!!!!!!!
ps.. internet and phone working 100% Nothing changed in the setup. Just turned on the cable box and TV for the first time in 2 months.
Sorry to hear that; it's a frustrating message to be sure. Usually "No IP" indicates a signal issue, so most likely a loose or damaged coax cable. It could also be a faulty splitter if you have one set up. Usually how we would start troubleshooting this is to unplug the power on the box, and if possible, unscrew the coax cable from both the box and outlet. Wait about 30 seconds, then reconnect the cable and plug the power back in. Most of the time this will fix the issue. If you have a splitter set up you will also want to unscrew the cable at the splitter and reconnect it.
If the problem persists, you can test to see if it might be a faulty splitter by bypassing it completely. If the message goes away when you take the splitter out of the equation, then I'd recommend picking up a new one. We have them at our retail locations so you can swing by and pick one up at no cost. If you don't live near a retail location, we can also have one mailed out to you.
If you try both of those things and you keep getting the No IP message, please let us know. At that point we'd likely want to book a service call for you.
I am also having the same issue
I apologize for the troubles! Going to directly message you, please check your community inbox.
I'm having the same problem. Tried holding down the Power button until reboot started. Also tried unplugging the box and unplugging the coaxial cable. Still "No IP" message. Please help.
I've sent a message to your Community Inbox so we can collect your information and look into this for you.
Hi there, I have a DCX3200 and am running into this same issue.
I have confirmed my splitter and coax cables are working. Internet/WiFi are fine.
Just recently moved and I have tried all the ideas in this thread, confirmed direct connection doesn't work as well.
Was just wondering if I could get some help as well.
Thank you so much!
Hey skarhle, it looks like you did all the steps that we'd ask of you. I'll send you a private message if you could click your nbox. If it's a signal issue, let's see if I'm getting a signal back from it.
Hi Lance, thank you I have replied in the private message. Cable box is currently on and attached but still no IP.
Thanks again for the super fast response!
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