Just wondering what's going on?
If I call in to tech support, can they tell me in real time how much bandwidth we have used or do they access the same info I see?
In general our representatives can see the same usage information as you can in Online Customer Care. From time to time we do have issues with our usage graphs not updating each day. This is usually resolved with a few days.
No need to worry though, if you don't go over your usage on a regular basis, and don't go over my much we won't penalize you. In fact, we don't charge for overages, instead we would contact you to discuss your options if you went over your limit on a regular basis.
Thanks, that's awesome.
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