AnsweredAssumed Answered

New folders do not show up on Android 4.4.4

Question asked by pdemets on Oct 30, 2014
Latest reply on Nov 3, 2014 by shaw-matt

New folders created on laptop via Webmail 2.0 are not showing up on LG Nexus 4 (with Android 4.4.4). This is a recent problem, as all the folders I've created previously (over past year) have been pushed to my phone. Perhaps the update to Android 4.4.4 caused this?


I use the stock email app on my Android, and it's set for ActiveSync, folders are synched to retrieve all mail. When I force a refresh, I receive all the new messages, just no new folders.


I've just been chatting with support, and they could not figure out why this is happening.