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Internet outage in Calgary

Question asked by lisior on Dec 2, 2014
Latest reply on Dec 2, 2014 by shaw-matt

For a second time over the last couple of weeks my Cisco modem lights were blinking early this morning and some were not even on. Not surprisingly I had no Internet connection. Last time this happened I called in and the tech advised there was some planned maintenance in an area nearby which shouldn't have affected me - yet it did. Recorded message at 310-SHAW indicated same thing happening again.

 

Is it really that difficult to notify customers ahead of time that you're doing maintenance or upgrades in area X and how long it'll last? Nothing on the community page (Southern Alberta), nothing on Twitter, no email from Shaw, etc. In this day and age I shouldn't have to call in every time my internet or other Shaw service is down to see what's going on, Shaw should be proactively reaching out to its customers not reactive. Folks, you can do better than that - perhaps another item to add to my list of issues to mention when I'll be completing Shaw Customer Advocacy form...

 

Thanks


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