So, my mom paid the bill so we could get reconnected, they said
they'd do it yesterday... our wifi is hooked up but no tv, all the channels still say
not authorized... what gives
Try having a reset sent to the terminal, it may have missed the reactivation signal.
What the cable terminal unplugged when it got reactivated by chance?
Either do the online reset if it is a normal terminal, or you have to contact support if it is a Gateway.
I've sent you a Direct Message so we can take a look into this from our end.
Retrieving data ...