My VOD keeps booting off when I try and choose a movie
Does it give an error? Try rebooting your terminal, unplug the power, plug back in, give it 5-10 minutes to boot back up and load the software, and try again.
It would be good to know if you receive any error when attempting to order a movie and if you can provide an error code this may help us better understand where the problem is originating from. Troubleshooting Shaw On Demand errors is a document that provides some common Shaw on Demand errors and troubleshooting suggestions. Kevin has provided a good suggestion, however if there is a problem with the On Demand software causing this we may need to reset the software to resolve this and this can only be done from our side. Our live representatives are standing by to assist with this should these suggestions not resolve the problem.
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