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How do I reboot Gateway

Question asked by baldy88 on Dec 11, 2014
Latest reply on Dec 11, 2014 by shaw-matt

This morning the gateway gave me the message that there was an upgrade and I could do it now or later. I chose now. That was at six this morning. There is still not picture on the main unit but I get it on the second box. I'm assuming that the upgrade is complete and suspect the main unit is locked up and needs a reboot or something. Anybody else having this problem? Should I disconnect the power to the small box or the big one. The light on the extended hard drive is on and though there is no picture on the TV it is obvious it is on with no signal coming through, not even the moving Shaw logo.