AnsweredAssumed Answered

email signature filtered

Question asked by shaun_mcrae on Dec 27, 2014
Latest reply on Dec 29, 2014 by noah
Branched from an earlier discussion

[shaw]jeff wrote:


Hi kritiker,


Forwarding emails that are not spam to is an action you can take at the receiving end, but I just wanted to mention here that you can also encourage the sender to contact us directly if their emails are being mistagged as spam, as we can work directly with them on this.

Hi Jeff,

Who can I get ahold of at Shaw to resolve this same issue that I also recently encountered?

I have tried to do online chat with shaw support, and I have also spoken on the phone with shaw support, but have not been successful as of yet. I have never sent any spam, bulk or automated emails so I have no idea why my sig (with my web site address) would be blacklisted as spam, but this is the current situation. This affects my incoming and outgoing emails and I hope to correct it asap. Thanks