Is it possible to get AC wifi turned on for Arris modem?
The Arris SBG6782 Advanced WiFi Modem supports the b/g/n wireless standards but it does not support the wireless ac standard.This means that if you are connecting a device which supports wireless ac, this will be able to connect to the wireless modem however due to backwards compatibility it would be connecting at the n standard.
Hope this answers your question!
To clear up confusion, we deployed the (initially, anyways) Motorola branded SBG6782 which is a b/g/n modem. The Arris SBG6782-AC is a different model of modem that also adds 802.11ac support. We have not acquired this different version for distribution.
Ok, thanks for the clarification. I saw the modem page had the Arris SBG678 and I presumed it was the AC. Hardware Information - Arris SBG6782 Advanced WiFi Modem
Hopefully the AC will be available as part of the update wifi technology in 2015 sometime.
If I may ask, I was advised when I got my Arris Gateway that it was Wireless-AC, and as such I decided to upgrade my bridged Cable Modem to the new gateway. I already have 4 devices in my network that are Wireless-AC and losing that is a big concern to me. I already sold my high end wireless-AC router as I understood that this device was AC. This is of concern to me as my home network has 7 networked gigabit computers and at least 9 wireless devices (family of 6 that are all very internet connected)... The only other feature missing is a simple machine based QOS priority, this helps alot on my kids gaming PC's as I always prioritized them over the media centers. Are there plans to roll out the updated AC models?
Note : The only other thing that is strangely missing from the gateway menus is a reboot link somewhere, it is very odd that this is missing.
We are looking at a few other modems that are AC but they are still far from ready to be added to accounts. My advice for now is to bridge your Shaw modem and connect a separate router that is AC.
As I already stated, because of what I was told by the rep who scheduled my appointment (this was back in Nov/Dec) that the gateway is/was wireless ac. I had a ~$300 high end wireless-AC1900 router that I subsequently sold as a result of this. I am not going to go out and purchase another router when I was already advised that the gateway is/was wireless-ac. What time frame is Shaw looking at for a revised device? Most higher end cell-phones, laptops, and other equipment are rolling out with ac already. Has someone checked in yet if the SBG678-AC is identical to the older model, just with revised firmware? If that is the case (which I suspect because of no change in model number) then Shaw could easily enough acquire said firmware, modify for their network needs and remotely deploy it...
Very sorry here if you were informed that the SBG6782 modem had wireless ac support, it does not. If you'd like I can send you a private message to get your account details and look into which representative may have told you this and touch base with regarding this, as if that is the case they were definitely providing you with incorrect information and that's something we can follow up on. Let me know here if you'd like me to contact you regarding investigating into that further.
At this time we do not have anything confirmed on future equipment options that will feature wireless ac support, but that does not mean that there is not something on the way. As far as I know, ac requires a hardware module lacking in the current SBG6782, so a firmware upgrade on the current model would not allow for this.
The SBG6782-AC from Arris has a different chipset with AC radios. We are not acquiring this modem or deploying it as of this date. There are currently no plans to do so in the near future that I am aware of.
We are deploying the Motorola branded SBG6782 with 802.11n. It will not support AC with a firmware update.
In the future it is likely that we will deploy a gateway modem with an AC radio chipset, but there are no announced plans at this time.
The current modem you have supports 802.11n dual-band with 3x3 MIMO.
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