I have used the user name and password written on the side of the router; but cannot log in using 192.168.0.1.
Can you give me instructions so I can log in?
Just to confirm here, when you browse to 192.168.0.1 you are seeing the modem's login screen, but the username and password are being rejected? If that's the case, please try resetting your modem. To do this, locate the small reset button on the back of the modem, press and hold this down (you may need to use a paperclip or pen for this) for a full 10 seconds or until you see the lights reset. Then give this another try and let us know if you are still having problems signing in!
The reset did work. I can log in. Thanks
Awesome! Thanks for letting us know. Have a wonderful evening.
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