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Motorola dcx3200-m takes 20 to 30 secs to respond to remote

Question asked by glowball28 on Jan 3, 2015
Latest reply on Jan 10, 2015 by shaw-lance

Cable box takes a long time responding to remote commands ie change channel, guide, Shaw on demand, exit etc... Message at top right saying "Your HD boxes restoring network connection. All functions will be available soon" has been displayed several times in last 36 hours. Any ideas what's happening or what I can do?