The same complaint I have every few months - the system is so slow that the computer gives up and feels the internet is disconneted. I have reset the modem, the computer, and the connection. Some times I reset the connection on my computer up to 4 times in 1/2hr. I find this very maddening. How do I get my computer connected to the modem for direct service - they are in different rooms? And will this solve the problem is only wireless that has this problem? And why can we not get to talk to someone on the phone anymore? Is this still 24/7 service!