Anybody else lose all services, TV internet and phone last night at around 6.30PM? It was out for about half an hour for me here in Mission BC
I, too, lost everything (Ruskin). Still haven't got my phone back and am trying (and trying and trying) to get ahold of someone to fix it. No phone, neighbor offered but it's a 10-15 minute hold. Grrrr...
I just noticed my phone is still down as well.shaw-sean or anybody out there to help with this?
Sorry to hear guys, If you're still having issues please send me a dm with your contact details and we'll take a look asap.
I just had to go on live "Chat" and get it reset at their end. I'm getting a 24hr credit on my bill.
Sounds good, let us know if any problems persist.
All good here now. Thanks
It was a utility power outage last night, believe we sent out a tweet via our @Shawhelp Twitter account: Twitter / Shawhelp.
If anybody has any issues persisting with their phone being offline, let us know here. You can also first try resetting the phone modem yourself by power cycling it: How to remove the battery from your Digital Phone Terminal .
Some of us aren't on Twitter (believe it or not) and couldn't access it, being as how the internet was out because of the "utility power outage".
Not everyone is on a cell or on blackberry or... whatever else is available.
I, unfortunately, am on Shaw for Internet, Cable & phone.
But that is going to change.S.T.
Totally understand your point, my response was more to let buckycat know what happened last night as he was wondering.
My internet has been out for THREE (3) HOURS ! Any one else? I'm so sick of shaws complete lack of responsibility.
I will send you a private message - please respond with your account information and I will look in to this issue for you.
The issue has been resolved, it just took all night, me 'signing' up for this 'Community' (though I pay over $130 a month and shouldn't have to do extra to have service). Thankfully the emergency call I didn't get last night about my elderly parents wasn't life threatening. The next one may be, so I'll be looking elsewhere for telephone service.
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