We have not had a signal since last evening. Message reads ...receiver has lost signal.
To check the signal, press Options>Status>System Status and look for line C. Signal Level (Tuner 1). The general rule of thumb is that if your signal is less than 85-90 with an Ecb/No of less then 6.5 your dish is likely out or alignment or being obstructed (snow?). If it is a zero signal then there is likely a connection issue.
There are many reason as to why the receiver may say lost satellite signal and it will definitely be difficult to troubleshoot over the community message boards. I'd recommend calling 1.888.554.7827 or using our click to chat on www.shawdirect.ca. I'll also be sending you a message to get your account details.
Shaw Direct eCare
What does the signal strength screen show?
I understand that you are with Shaw Direct so I'm going to include our Shaw Direct Community support rep reid.a in this discussion. If you could start by answering kevinds question above that would be a great as well!
Retrieving data ...