Same here. Rebooted box several times and still says the same thing. Experienced the same thing leading up to the offline.
Hi there triciaj,
It looks like you are likely affected by the following outage:
HD Guide and Gateway No Picture/Video On Demand Access
We are currently working to get this resolved ASAP. Please check the above alert, as we will be adding updates as we get them. Very sorry for any inconvenience.
Retrieving data ...