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now the tv is on again but i can't use the guide button.  why?

Question asked by hkent69 on Jan 7, 2015
Latest reply on Jan 7, 2015 by shaw-don

Now the tv is on again but the remote will not show the guide or do anthing other than on/off and sound volume. MY TV WAS WORKING PERFECTLY UNTIL SHAW WENT OFF NOW I'M PLAYING PUSH THE BUTTONS AGAIN.  IS THIS SERVICE?