I can't enter a title of a program I want to record. It just comes up with zero results even though I know the show exists. Any suggestions?
Are you able to find other titles using search? If not you'll want to take a look here: Searching Content on a Gateway.
If you're able to find other programs, and just not this one, you may want to double check that the program in question is airing in the next two weeks. You could take a look for the program at a site such as http://www.zap2it.com, or we could take a look for you here if you want to reply with the name of the program.
No I can't search any other titles - it comes up with zero results, and I have used search many times in the past...it's not working. I know for a fact the show exists. For some reason a week ago all of my PVR'd shows disappeared and since then I can't search for titles. Now what?
What model of PVR do you have? Have you tried rebooting the PVR today?
Let us know if you can try that now, if this resolves the issue or not.
If it doesn't then we'll have to message you directly and look in to this further.
It's an Arris, (3 years old), not sure about model number. And Yes I did re-boot it, but the problem still exists...thanks
Hi there vonner,
Sorry about the delay in response. We're going to have to take a closer look at that for you. Please check your Community Inbox shortly, as I'll be sending you a direct message requesting some information so we can bring up your account.
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