I keep getting emails EVERDAY..claiming to be from shaw and wanting me to update my account. Please tell me how I can block these
Hi there l.mccrae,
Those would be phishing attempts. If you don't mind, please forward a copy of those emails to firstname.lastname@example.org, as that is our team that can use those phishing attempts as an example to help reduce the amount of those types of emails customers will receive.
Another way you can reduce the amount of these emails you receive is to set up email filtering. We have an article available online for Webmail: Introduction to email filters and spam settings which goes through the steps you can take to set this up. If you are finding some common keywords in the subject of the email, or if you notice that they are coming from the same email address etc, you can set up rules to filter emails out with certain keywords and have them sent to a folder, or straight to the trash. You can also check your Spam settings (outlines in the article above) to make sure it's set to filter out spam messages automatically, as it may be turned off.
What you are missing here is that this is not just any Phishing, but SHAW related phishing. That gives Shaw a special duty to do something about it. The attempts are coming from shaw.ca addresses - Shaw could investigate those. Shaw could create more effective filters than ordinary users can, and can relieve users of each needing to figure out the filtering.
Shaw should also investigate what harm is intended by the phishers using its name and warn all users - preferably by paper mail!
By the way, the filter I set up to catch this phishing threw away the message Shaw sent me as part of signing up for this forum. Also the article on filters does not make clear whether filters are case sensitive, and does not indicate if conditins apply to sections within words (substrings).
Please get serious about Shaw related phishing, Shaw!
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