I turned on my PVR and it will not change off of channel 0. What is the problem? How can I fix it? I have unplugged it but it was the same when it powered on.
Good evening thewick
It sounds like it may have lost signal. I would suggest removing the cable cord and reconnecting it on both ends if possible then disconnect the power again for a few seconds. If this doesn't do the trick please let us know and we will send you a direct message to take a closer look.
I have the same Motorolla PVR and I'm having the same problem. I disconnected every cable from the box, and even dusted it off outside, then finally plugged everything back in... and it still is stuck on Channel 0 with a black screen. I should mention that over the last week before it got stuck on channel 0, the PVR would freeze, then re-set itself, then go back to normal. Sometimes, it did this a few times per day. Does that mean that the box is dead or does it just keep losing its signal? How can I solve this problem without needing to buy a new PVR?Thanks!
After doing all those steps if the issue is still ongoing it is likely a software issue and a reset from our side should fix it. We are going to send you a private message in a few minutes. Inbox | Shaw Support Community
Just reply to that message when it shows up and we will gather your information and fix that up for you!
I called shaw support and my PVR was reset by them this solved the problem. Thanks.
Thanks for letting us know thewick. Glad its working for you again.
Have a great night!
Hi Heather- I am having the same issue where the channel is stuck to 0. Can you please send me a PM on how to fix?
Retrieving data ...