Hi, my HD Box is getting very unpleasant to use. It hangs a lot and can be very slow sometimes. The one I currently have is the grey motorola PVR with the card slot. It was given to me by a friend so I own it. Now I assume with the HD TV package I have from Shaw, I'm entitled to 1 free HD box rental? Is this true? And if not, would I be eligible to receive a free equipment rental based on loyalty? I've been with Shaw for 10+ years with all 3 services.
Really appreciate any help, thanks!