Hi, we have the gateway and the menu button on the remote will not bring up the menu options like it used to so we can't play our taped shows. Anyone can help?
If you have more than one portal, are you able to swap out the remotes for the portals? This will let us know if the issue is with the remote (if it doesn't bring up the menu on either portal) or the portal (if neither remote brings up menu on that portal but it does on the other).
I also have the same problem, I have 2 portals menu works on one and not the other, niether remote will bring up the menu on the one not functioning correctly, both remotes bring up the menu correctly on the portal that is functioning correctly. just installed today.
Any help would be appreciated.
Hi nob22. It might be that the settings didn't load to that portal when the technician had it provisioned for the first time. Pull the power cord from the back of it for 30 seconds to reboot it. If that doesn't do the trick, let us know and we can push the settings out to it again.
OK, thanks, I'll let you know what happens.
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