in winnipeg, channel 210 HD is dark/black
channel 5 (SD) is working
We do have a black screen on some channels at the moment. This is caused by a fibre cut at a third party provider. Many HD channels are still unavailable but we have tried to impose the SD version on top when possible.
Full details and updates at [Resolved] TV - Black screen or frozen picture on multiple channels
Thanks for the info
As an added tool ( if somone internet is not working) is it not possible to dedicate a 'service bulletin" channel to the system to inform customers of known issues with service where applicable ?
I would not want to see service problems affecting anyone other than our own region so this may not be feasible but certainly should be attainable....
Thanks again !
i have the same issue, but there is no SD overlay on my HD ch 5. I have a newer cable box that has the HD stations on the lower channels (2 CBC HD not 209 CBC HD for ex).
Good evening c2colton
I've checked our HD guide box in the office and CTV is coming in. If the service alert has been set to "resolved" and you still aren't picking up that channel please let us know so we can take a closer look.
Just wanted to let you guys know, we have resolved the service alert - TV - Black screen or frozen picture on multiple channels. If either of you are still having issues please let us know.
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