Just got a new PVR installed today and have tried to use the Shaw on Demand. it worked fine on my old box but on the new one it just shows the cancel button when i pick a show and not the option to pick HD or SD.
I'll take a closer look at this. Check your Inbox for a direct message and i'll collect your account info.
It certainly sounds like a strange issue that you are experiencing. Do you notice any error messages or codes, when you tried to order a title from Video on Demand? Besides issues with Shaw on Demand, do you notice any issues with live TV or channels missing on the new cable box that you have?
Nope everything else seems normal. Theres no error messages or codes. It just shows the "cancel" button when I go to order a TV show. Tried a few different shows and it was the same with all of them.
I am having the exact same problem. Any solutions?
We can help correct this for you - please check the inbox above for a direct message or follow this link:
Having the exact same issue. Brought home a new HD PVR that I got from the Shaw store yesterday and I can watch tv but I can't access any of the Shaw On Demand content that I used to be able to watch. Very disappointing.
Looks like we may have had some general issues with Shaw on Demand last night. Are you still experiencing a problem at this time?
I'm having exact problem
We do apologize for the delay in response. Sorry to hear that you are experiencing similar issues. Can you please provide us more information so that we can assess the situation? Here are the following questions I have for you:
- Is the issue occurring on just one cable box or on all cable boxes that you have in your home?
- Do you notice any error messages, either on screen or on the front of the cable box when you tried accessing VOD?
- How long has this been going on for, or is this a recent issue?
- Troubleshooting wise, what has been tried, and has there been any success to it?
same issue. rebooted but still cant order
Morning pajama1544 sorry you've run into this!
Let's take a look from our side and we'll get this working. Click Here to reply to my direct message.
I'm having exactly the same problem with one of my boxes as well. Does anyone know how to fix it?
Hi shaylajwells. Does giving it a reboot by pulling the power cord for 10 seconds help?
I've rebooted it 3 times and it hasn't changed anything.
shaylajwells, let us take a further look at your account and hardware from our end. Please check your Community Inbox shortly for a private message from us to collect this information. Thank you.
I am also having the same issue but only on new HD receivers. Our old Motorola PVR still works with VOD but neither of the new HD receivers do. I can get in just fine but when I select a show and hit okay it loops me back to the guide as if I hit back. Also now the FreeRange VOD is not working for me. Assistance please.
Best first step will be trying to unplug the power to the digital box for one full minute then reconnect it. Normally that will get it working within 15 minutes.
I'm also having this problem...I only see cancel and wishlist no "watch". I was on the phone with tech support for a while and they couldn't figure out the problem. I've tried restarting and unplugging several times. Has anyone been able to resolve this??
We'd like to take a closer look into this for you and ensure all troubleshooting steps have been tried. Please keep an eye out for a message in your inbox, as we will be reaching out there to collect your account info.
Hi, I recently had a whole home PVR system installed and have had a few problems, first the guide wouldn't populate beyond 7pm of the day it was installed, after rebooting the system (Gateway and portals) to no avail I called it and it was fixed from the other end.
Now I find I cannot access video on demand, I follow the directions on the TV Guide preview channel for VOD service and nothing happens, it says press info and navigate to your selection, it doesn't work, and if I press the VOD button on the remote, nothing happens.
I also noticed we have no access to local radio stations in Wpg, is that an option or just not available as I like listening to local radio while I work around the house, canned music is fine but I like local content and news too?
For the VOD issues it actually would be best to try the same steps as a start and just unplug the power to the box for 1 minute then reconnect it. Usually that will do the trick. It can take up to an hour for VOD and menus to work after that just so you are aware.
For the local radio that is not an option that is offered through the digital boxes. Thanks for the questions!
Retrieving data ...