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Arris box needs codes to work properly with home systems

Question asked by pjdmiller on Oct 29, 2012
Latest reply on Dec 29, 2012 by crd_arris_gateway

We just swapped all out motorola boxes for the new Arris and gateway systems (4 boxes).  The installer installed the three new Arris boxes and Gateway but our existing home system which relies on IR codes now means we cannot control any TV.  Our systems are on different floors and the Shaw boxes are all in one electronics rack.  There are no codes for the Arris boxes in the Shaw manuals and there is no support for the Arris box from any remote manufacturer that I can find. I'm certain the Shaw folks all have these home systems working so where are the codes?   Otherwise, this is a swap that needs to go back to Motorola.  This was one of the dumbest moves I've made so let's get it working please.   Can you please provide support for the IR codes for the ARRIS boxes?  Thanks.