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PVR will not pause, rewind, or record live programs

Question asked by fish-hook on Feb 1, 2015
Latest reply on Feb 1, 2015 by shaw-ken

MOTOROLA DCX3400M PVR - Has worked fine until recent weeks. Now, will not pause or rewind live program. If you want to record live program by pushing red button, notice comes up to indicate that program is being recorded but does not appear in recorded programs list. Have shut everything done several times with no change. Is clear something has changed here. Has Shaw performed some sort of program update that has changed my service? Want to get this addressed as it really limits the value of having it. Am thinking perhaps it might be time to look at other options...