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Why does Shaw sell crap to their customers?

Question asked by pod_shaw-customer on Feb 10, 2015
Latest reply on Feb 10, 2015 by shaw-jason

Ever since I purchased this garbage Motorola DCX3510-M HD PVR, I have had nothing but problems. The support staff is great but I do not want to talk to them every two days about some recurring and/or new problem. Whoever decided that this PVR is what Shaw should sell to their customers deserves to be fired.