Hi, I've just noticed this for maybe 3 months. I tape a show on my Motorola DCX3400-M and when I go to view it, it starts, then goes right to the end. I can't view it. It's over. It happens randomly. Frustrating. Any ideas? Thanks. J
Sorry you've noticed that lately. We are starting to hear some other reports of recording issues on the DCX-3400 and we're currently collecting examples of this. We may need to send you a direct message to collect some further information. To confirm a couple of things first that:
1) Have you also noticed an increase in pixelation when watching live TV or recordings? This can indicate a signal issue to the PVR and may also cause interrupted recordings, see Poor Picture Quality / Pixelation.
2) Do you have a PVR expander connected?
No, and no.
Thanks, I will be sending you a direct message, please keep an eye on your Community Inbox for this.
I Am new to this forum and only am trying here as I can not get any help through phone support., I have aseus Hdpvr that I have been having the same problem with for 8 months, I have had three service calls and have been told that my equipment in home is fine. It has been suggested that it is a issue coming from a area "node". a few times a month I get a broken picture on live TV, poor audio,stop and starting. Usually that same day if I record a program,it will show the entire program being recorded, but will only playback 10 minutes or so , then says i have finished watching program, the remaining 50 minutes are lost and can not be viewed.
if you have any info that will help me resolve this issue, it would be appreciated, I have had no success dealing with phone calls, no one seems to know what the issue is and why 8 months later , and have changed digital boxes twice I still have the same issue.
My apologies for the inconvenience you have experienced there, I would like to investigate this further for you and figure out what is causing this issue. Please check the inbox above or follow this link to see my direct message to you: https://community.shaw.ca/communications
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