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shaw vod tv series video distortion

Question asked by shawnb44 on Feb 17, 2015
Latest reply on Feb 17, 2015 by [shaw]jeff

Hi,

 

There's a problem with tv shows on hbo canada vod.  I've watched 5 different series (true blood, true detective, banshee, the leftovers, shameless) and roughly 40 episodes over a couple of weeks.  The issue is that the video gets distorted (lines in the video - sometimes horizontal, sometimes vertical) in small areas of the video, not on the entire screen.  This happens when the scene changes or when there is fast action and it happens throughout the entire video.  I've watched these shows through the normal channels on shaw and, they are fine.  Is it possible that these shows aren't decoded properly?

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